Our Commitment to Privacy
We understand the importance of privacy, particularly for NDIS participants, families, and support coordinators.
All personal information is handled in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Respect and Care
We only collect information that is necessary to provide our services.
Transparency
We’re open about how information is collected and used.
What Information We Collect
We may collect personal information including, but not limited to:
Names and contact details
NDIS-related information provided voluntarily
Enquiry and intake form details
Communication records (emails, phone calls)
Information You Provide
Most information is provided directly by you through forms, enquiries, or conversations.
Sensitive Information
Any sensitive information is handled carefully and only used where necessary to provide support.
How We Use Your Information
Personal information is used to:
Respond to enquiries
Provide supported garage sessions
Communicate with participants, families, and support coordinators
Meet administrative and compliance requirements
Purpose-Limited Use
Information is only used for the purpose it was collected.
No Unauthorised Sharing
We do not sell or trade personal information.
Storage and Security
We take reasonable steps to protect personal information from misuse, loss, or unauthorised access.
Secure Systems
Information is stored securely using appropriate digital and physical safeguards.
Limited Access
Only authorised people can access personal information.
Accessing or Updating Your Information
You may request access to, or correction of, your personal information at any time.
If you have questions or concerns about privacy, please contact us directly.